Quality Assurance
Money Back
Guarantee
Enago's Quality Pillars
We have developed a five-pronged quality assurance system based on the experiences accumulated from every manuscript we helped publish since 2005. Click on the quality pillars below to find out more.
01Enago Promise
We guarantee that your manuscript will not be rejected due to language or formatting issues. In rare cases when such rejection happens, we will offer a full refund.*
Unlimited Edits
We will edit your manuscript until you are satisfied with the quality, no questions asked.Money Back
Guarantee
If your manuscript is rejected by a journal for language issues, we will provide you with a full refund.*02High-Caliber Editors
Editor
Qualifications
Our editors are PhD or Master’s degree holders averaging 19.4 years of academic editing experience. We only recruit expert editors to ensure the highest standard of quality.Subject Area
Matching
We assure language clarity and technical accuracy by assigning subject-area experts with technical competency in your research field to edit the manuscript."Two-Editor"
System
All manuscripts are reviewed by at least two expert native English-speaking editors. The first editor focuses on the technical aspect, and the second on language consistency and clarity.Step
- If you are dissatisfied with any aspect of our service, we do our utmost to provide a swift and appropriate resolution. After the preliminary assessment, we will assign your manuscript to a senior editor for further revision.
- There is no limit to the number of editing rounds we offer. We will continue to edit your document until you are satisfied with the quality.
Step
- Simultaneously, our quality management team reviews all the complaints.
- The team ensures that all aspects are taken into consideration during the review process.
- Once the problem is identified, the Team decides on the corrective measures to be taken to address the situation.
Step
- Actions will be taken if any systemic issue is identified during the quality review.
- We ensure that all of your concerns are addressed and that a satisfactory resolution is provided.
- We will exclude the editors who have worked on the assignment in question from your future orders. We will provide a refund if the quality issues are substantial.
03Personalised Customer Support
Our dynamic customer service team consists of professionals with extensive experience in helping authors submit their research to journals. We will tailor solutions for your requirements. Our team offers seamless, 24/7 support to resolve all your queries via chat, call, and email.
Highly Experienced
Timely Response
24/7 Email Support
Speak Your Language
04Continuous Improvement
At Enago, we follow the Kaizen principle of continuous learning and improvement, which is why we value our clients' feedback above all else. We take all feedback seriously, and whenever any issue is highlighted, our dedicated Quality Team works to identify the causes and propose solutions. This is how we continuously improve our systems and processes to deliver the best service quality and experience.
Feedback Management
We have a dedicated in-house team responsible for collecting and analyzing feedback and issues concerning different departments.
Systemic Solutions
We identify the root cause of customer dissatisfaction and optimize our processes to find pragmatic solutions.
Striving to be the Best
We adhere to the principle “Author First, Quality First.” Therefore, nothing gives us greater satisfaction than positive feedback from our authors!05Strict adherence to delivery timeline
We understand that delaying the manuscript delivery causes significant inconvenience for authors with strict journal submission deadlines.
At Enago, we guarantee flexibility in choosing your turnaround time guaranteed on-time delivery, prioritizing our clients' satisfaction.
On-Time Delivery
Flexible delivery options
Dedicated customer support manager