After-Sales Services
Enago offers comprehensive after-sales services to support you throughout the entire publication process until your manuscript is accepted by a journal.
Rejection Shield
Why do you need this Service
41% of our clients opt for this service
Substantive Editing
Top Impact Scientific Editing
Publication Support PacksRejection Shield safeguards you from journal rejections. Our editors help you respond to peer-review, strengthen your manuscript, and prepare for resubmission or submission to a new journal.
What we do:
- Edit your responses to reviewer comments
- Revise and enhance your manuscript to address all reviewer feedback
- Create a new cover letter highlighting your improvements
- Format the manuscript according to a new target journal, if required
Fees and Conditions:
Free with Top Impact Scientific Editing and Substantive Editing.
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
* We cover 30% additions and 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Edit Unlimited
Why do you need this Service
53% of our clients opt for this service
Substantive Editing
Copy EditingPublication Support PacksEdit unlimited gives you the freedom to revise your manuscript as many times as you wish within the validity period. The same editor who worked on your manuscript will edit your changes to ensure consistency.
What we do:
- Edit all the changes you have made to the manuscript.
- Ensure consistency in terminology and style.
Fees and conditions:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Top Impact Scientific Editing
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Substantive Editing
- Order with editing: $0.02/word
Order after delivery: Contact Us - Valid for 120 days after delivery.
- Use this service unlimited times for 120 Days.
Copy Editing
* We cover 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Re-submission Support
Why do you need this Service
Full Support
Easy GoPublication Support PacksOur journal submission service supports multiple resubmissions for revised papers. We'll resubmit your revised manuscript to the same journal after you have addressed reviewer comments and used Rejection Shield to get your responses and manuscript checked.
What we do:
- Provide a Resubmission Checklist to ensure all requirements are met.
- A new cover letter stating that the new submission has addressed the issues.
Fees and Conditions:
Free
Use the service unlimited times of resubmission for 365 days from the initial submission.
Rejection Analysis Report
Why do you need this Service
Full SupportAcademic publishing is challenging - only 1 in 5 submissions get published. Even with due diligence, acceptance on the first try isn't guaranteed. Our service allows unlimited resubmissions for 1 year. Experts will analyze reviewer feedback to identify issues and advise the best resubmission strategy.
What we do:
- Analyze comments and feedback provided by the peer reviewers and journal editor.
- Give you step-by-step guidance on how to improve your paper.
- Suggest journals where the author can submit based on our findings.
Fees and Conditions:
Free
Offered upto 365 days from date of submission.
Use the service up to 3 times.
* The report is not a substitute for the Pre-submission Peer Review or Journal Selection Assistant. The recommendations from the report are best case scenarios after careful consideration of your paper, and not a guarantee for publication.
Expert Q&A
Why do you need this Service
Substantive EditingCopy EditingTop Impact Scientific EditingPublication Support PacksExpert Q&A allows you to ask unlimited questions for 365 days to the experts who handled your manuscript. There's no fee or limit to this service.
What we do:
- Ask about the edits or any aspect of our services you've received.
- Reply to the editor's remarks in your manuscript; further changes may follow based on your feedback before delivery.
Fees and conditions:
Free
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
Re-editing
Why do you need this Service
Copy EditingRe-editing can be used if your Edit Unlimited validity has lapsed. This service allows you to get your entire manuscript edited again after making changes to the original edited version. The same editor will work on your revised paper.
What we do:
- We will re-edit the entire manuscript, not just the revised content.
- The same editor that has worked on your manuscript will be assigned to you in order to ensure consistency. You may also request a different editor, if you prefer.
- We will format the manuscript to the same journal requested with your original assignment.
Fees and conditions:
Re-editing of the entire manuscript at 50% of the standard fee.
Valid for 365 days after delivery.
Use as many times (chargeable for each use).
* Re-editing is applicable if the additions do not exceed 30% compared to the original submitted manuscript. If the changes exceed 30%, standard fees apply.
Rejection Shield
Free
Validity for 365 days
Edit Unlimited
Free
Validity for 365 days
Q&A
Free
Validity for 365 days
Rejection Shield
Why do you need this Service
41% of our clients opt for this service
Substantive EditingTop Impact Scientific EditingPublication Support PacksRejection Shield safeguards you from journal rejections. Our editors help you respond to peer-review, strengthen your manuscript, and prepare for resubmission or submission to a new journal.
What we do:
- Edit your responses to reviewer comments
- Revise and enhance your manuscript to address all reviewer feedback
- Create a new cover letter highlighting your improvements
- Format the manuscript according to a new target journal, if required
Fees and Conditions:
Free with Top Impact Scientific Editing and Substantive Editing.
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
* We cover 30% additions and 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Expert Q&A
Why do you need this Service
Substantive EditingCopy EditingTop Impact Scientific EditingPublication Support PacksExpert Q&A allows you to ask unlimited questions for 365 days to the experts who handled your manuscript. There's no fee or limit to this service.
What we do:
- Ask about the edits or any aspect of our services you've received.
- Reply to the editor's remarks in your manuscript; further changes may follow based on your feedback before delivery.
Fees and conditions:
Free
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
Rejection Shield
Free
Validity for 365 daysEdit Unlimited
Free
Validity for 365 daysQ&A
Free
Validity for 365 days
Rejection Shield
Why do you need this Service
41% of our clients opt for this service
Substantive EditingTop Impact Scientific EditingPublication Support PacksRejection Shield safeguards you from journal rejections. Our editors help you respond to peer-review, strengthen your manuscript, and prepare for resubmission or submission to a new journal.
What we do:
- Edit your responses to reviewer comments
- Revise and enhance your manuscript to address all reviewer feedback
- Create a new cover letter highlighting your improvements
- Format the manuscript according to a new target journal, if required
Fees and Conditions:
Free with Top Impact Scientific Editing and Substantive Editing.
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
* We cover 30% additions and 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Edit Unlimited
Why do you need this Service
53% of our clients opt for this service
Substantive EditingCopy EditingPublication Support PacksEdit unlimited gives you the freedom to revise your manuscript as many times as you wish within the validity period. The same editor who worked on your manuscript will edit your changes to ensure consistency.
What we do:
- Edit all the changes you have made to the manuscript.
- Ensure consistency in terminology and style.
Fees and conditions:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Top Impact Scientific Editing
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Substantive Editing
- Order with editing: $0.02/word
Order after delivery: Contact Us - Valid for 120 days after delivery.
- Use this service unlimited times for 120 Days.
Copy Editing
* We cover 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Expert Q&A
Why do you need this Service
Substantive EditingCopy EditingTop Impact Scientific EditingPublication Support PacksExpert Q&A allows you to ask unlimited questions for 365 days to the experts who handled your manuscript. There's no fee or limit to this service.
What we do:
- Ask about the edits or any aspect of our services you've received.
- Reply to the editor's remarks in your manuscript; further changes may follow based on your feedback before delivery.
Fees and conditions:
Free
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
Edit Unlimited
$0.02/word
Valid for 120 daysQ&A
Free
Validity for 365 days
Edit Unlimited
Why do you need this Service
53% of our clients opt for this service
Substantive EditingCopy EditingPublication Support PacksEdit unlimited gives you the freedom to revise your manuscript as many times as you wish within the validity period. The same editor who worked on your manuscript will edit your changes to ensure consistency.
What we do:
- Edit all the changes you have made to the manuscript.
- Ensure consistency in terminology and style.
Fees and conditions:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Top Impact Scientific Editing
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Substantive Editing
- Order with editing: $0.02/word
Order after delivery: Contact Us - Valid for 120 days after delivery.
- Use this service unlimited times for 120 Days.
Copy Editing
* We cover 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Expert Q&A
Why do you need this Service
Substantive EditingCopy EditingTop Impact Scientific EditingPublication Support PacksExpert Q&A allows you to ask unlimited questions for 365 days to the experts who handled your manuscript. There's no fee or limit to this service.
What we do:
- Ask about the edits or any aspect of our services you've received.
- Reply to the editor's remarks in your manuscript; further changes may follow based on your feedback before delivery.
Fees and conditions:
Free
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
Re-editing
Why do you need this Service
Copy EditingRe-editing can be used if your Edit Unlimited validity has lapsed. This service allows you to get your entire manuscript edited again after making changes to the original edited version. The same editor will work on your revised paper.
What we do:
- We will re-edit the entire manuscript, not just the revised content.
- The same editor that has worked on your manuscript will be assigned to you in order to ensure consistency. You may also request a different editor, if you prefer.
- We will format the manuscript to the same journal requested with your original assignment.
Fees and conditions:
Re-editing of the entire manuscript at 50% of the standard fee.
Valid for 365 days after delivery.
Use as many times (chargeable for each use).
* Re-editing is applicable if the additions do not exceed 30% compared to the original submitted manuscript. If the changes exceed 30%, standard fees apply.
Rejection Shield
Why do you need this Service
41% of our clients opt for this service
Substantive EditingTop Impact Scientific EditingPublication Support PacksRejection Shield safeguards you from journal rejections. Our editors help you respond to peer-review, strengthen your manuscript, and prepare for resubmission or submission to a new journal.
What we do:
- Edit your responses to reviewer comments
- Revise and enhance your manuscript to address all reviewer feedback
- Create a new cover letter highlighting your improvements
- Format the manuscript according to a new target journal, if required
Fees and Conditions:
Free with Top Impact Scientific Editing and Substantive Editing.
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
* We cover 30% additions and 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Edit Unlimited
Why do you need this Service
53% of our clients opt for this service
Substantive EditingCopy EditingPublication Support PacksEdit unlimited gives you the freedom to revise your manuscript as many times as you wish within the validity period. The same editor who worked on your manuscript will edit your changes to ensure consistency.
What we do:
- Edit all the changes you have made to the manuscript.
- Ensure consistency in terminology and style.
Fees and conditions:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Top Impact Scientific Editing
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Substantive Editing
- Order with editing: $0.02/word
Order after delivery: Contact Us - Valid for 120 days after delivery.
- Use this service unlimited times for 120 Days.
Copy Editing
* We cover 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Re-submission Support
Why do you need this Service
Full SupportEasy GoPublication Support PacksOur journal submission service supports multiple resubmissions for revised papers. We'll resubmit your revised manuscript to the same journal after you have addressed reviewer comments and used Rejection Shield to get your responses and manuscript checked.
What we do:
- Provide a Resubmission Checklist to ensure all requirements are met.
- A new cover letter stating that the new submission has addressed the issues.
Fees and Conditions:
Free
Use the service unlimited times of resubmission for 365 days from the initial submission.
Expert Q&A
Why do you need this Service
Substantive EditingCopy EditingTop Impact Scientific EditingPublication Support PacksExpert Q&A allows you to ask unlimited questions for 365 days to the experts who handled your manuscript. There's no fee or limit to this service.
What we do:
- Ask about the edits or any aspect of our services you've received.
- Reply to the editor's remarks in your manuscript; further changes may follow based on your feedback before delivery.
Fees and conditions:
Free
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
The Enago Promise
“The Enago Promise” guarantees that a manuscript edited by us will never be rejected on the basis of poor language. On a rare occasion if rejection occurs, we will take full responsibility of re-editing the paper for resubmission at no additional cost. Our stringent systems and processes, professional editors, and in-house quality management system help us in delivering this promise to our authors.
Clients Speak about Our After-Sales Services
FAQs
How do I order Rejection Shield or Edit Unlimited?
+For both these after sales services can be ordered via the enquiry form. If you choose Substantive Editing, Edit Unlimited is offered by default and Rejection Shield can be chosen. If you choose Copy Editing, you can opt for Edit Unlimited.
How do I avail After Sales services ?
+With Editing service: You will receive login credentials to your membership account with your order confirmation. You can access the MyPage dashboard to check your order status, download the edited file, and avail after sales supports after delivery. With Publication Support Services: Just send us an email at publish@enago.com and we will guide you with the next steps.
What are Enago's After Sales Services?
+Enago's After Sales Services include a suite of support options designed to assist authors even after their initial editing is complete. These services encompass the Rejection Shield, Edit Unlimited, and Expert Q&A, ensuring that authors have ongoing support throughout the publication process.
Can I make revisions to my manuscript after the initial English Editing?
+Yes! With the Edit Unlimited service, you can make changes to your manuscript and have it re-edited without any limit within 365 days of the delivery. This after sales service ensures that your document meets the evolving requirements of your target journal, all while maintaining the quality of English editing.
When should I go for re-editing?
+Re-Editing can be ordered within 365 days of delivery as part of Enago's after sales service options. You will need re-editing if you are not covered under Edit Unlimited, which expires after 120 days with Copy Editing.
Do I need to order Q&A service?
+Expert Q&A is a complimentary after sales support available with all our services. You don’t need to order it.
How does the Rejection Shield service work?
+‘The Rejection Shield’ after sales service provides authors with assistance in responding to peer-review comments and revising their manuscripts after a rejection. This service is available for free with Top Impact Scientific Editing and Substantive Editing. It is valid for 365 days post-delivery and is part of Enago’s commitment to high-quality academic editing.
What is the Expert Q&A service?
+The Expert Q&A service allows authors to ask any questions related to their manuscript or the editing process within 365 days of delivery. This after sales service is included at no additional cost and is designed to provide ongoing support, especially useful for those utilizing AI English Editing or traditional academic editing services.